Scentsy Review 2018: Is It Another Pyramid Scheme or Legit Business?

This is a Scentsy review. You will learn here: what is Scentsy, how does it work, what do they sell, their most popular products, mlm business opportunity and compensation plan. We will show you also couple customer reviews and complaints, tell you about prices, refund policy and recommend the best places to buy their products. At the end you will get all the pros and cons, so you can decide if this is a company you want to deal with. Keep reading!

Scentsy has become incredibly popular in recent years, but not everyone knows that they offer an MLM business opportunity.

Scentsy allows customers and business entrepreneurs to take part in their company if they so desire.

Unfortunately for them, MLM companies are faced with a lot of criticism.

There are worries that MLM companies are pyramid schemes and that they’re out to suck money from their employees.

This is rarely the case.

After reading this article, you should have a better understanding of the company.

You’ll be able to make a well-informed decision about whether or not you’d like to actually take part in this company.

We’re not affiliated with them in any way, so you can be sure that this review will be neutral.

What is Scentsy?

Scentsy Logo

Scentsy is a popular company, founded in Idaho, that has been around since 2004.

They’re popular not just as a company that sells products, but as a MLM, or multi-level marketing company.

This means that they rely heavily on their customers to help them sell more of their products.

But what exactly does Scentsy sell?

The thing that they’re most well-known for is their scented, flameless candles.

This is appropriate because (no pun intended) candles are pretty hot right now.

Scentsy has attracted a lot of popularity by providing a unique approach to candles.

They offer a variety of home scents.

Their prices are pretty high, but that doesn’t seem to matter.

The company is growing a lot and people seem to be more and more willing to unload their cash for Scentsy’s good-smelling products.

What Do They Sell?

What’s so special about scented candles?

They’ve been around for a long time, and yet Scentsy has managed to take the market by storm.

So what makes them unique?

Their main thing is their flameless candles.

They make use of electric warmers and scented wax that doesn’t actually require a flame to be ignited.

By doing this, they’ve convinced people that regular candles aren’t safe.

By convincing people of this they have already generated a good amount of their market.

People love to be safe, right?

Scentsy has the alternative – safer, better smelling candles.

Most Popular Products

Wickless Candles

Scentsy’s products include a huge variety of wickless candles.

They are made of scented wax heated up by electric warmers that manage to diffuse the scent without you needing to exert the tremendous energy required to light a candle.

They also have a variety of aerosol sprays for rooms, conditioners for laundry, creams for their hands, and cleaning products for your house.

Pretty much anything that can smell good, Scentsy has some sort of market on.

However, their main products are their candles.

They offer a variety of scents.

Some of the more popular ones are floral ones like rose and lavender.

They also offer a variety of woody scents (think pine and cedar) or fruit scents (like apple and mango).

They also offer a wide variety of seasonal scents that are appropriate for the time of the year.

Does It Work?


Scentsy products are known for being effective.

A lot of people have reported that they’re quite satisfied with the scents.

The fact that these candles can be used without wicks and don’t require ignition is great because many people find themselves able to enjoy the convenience of them without the added danger.

They can be great for using in areas where candles aren’t appropriate like in a tent.

They can also be useful if you have a tendency to fall asleep with your candles lit because they won’t set your house on fire.

The wide variety of scents available has been very satisfying for a number of people, as well.

They certainly have a scent for pretty much every preference.

MLM Business Opportunity

Scentsy offers its members the opportunity to join a MLM business.

Multi-level marketing, or MLM, businesses are interesting because they allow members to sell products for the company and earn commission on the things that they sell.

As they sell more stuff, they’re able to increase in ranks in the company and earn more benefits.

They are also able to recruit other members.

This is often the big money-maker for a lot of MLMs.

If you recruit members and they sell stuff, you will also earn commission on the stuff that they sell and the stuff that their recruited members sell.


The Compensation Plan

compensation plan

One thing that’s important to note about the Scentsy compensation plan is that you’ll have to start paying for your membership after you’ve been a part of the company for a few months.

This can be a bit surprising for some, but it’s not strange.

In fact, that’s starting to become the norm at a lot of these MLM companies.

After you work for them for a few months you’ll also have to start paying for the hosting of your distributor website.

That’s another ten bucks a month.

Hopefully by now you’re already making some cash and this won’t seem like such a burn.

As far as the actual compensation you’ll be making, you’ll get getting 20% of retail profit.

This isn’t great, and it’s lower than some MLMs, but it’s also higher than others.

Considering candles are in such high demand, you should be able to make this work.

Retail profits bump up to 25% once you’ve made $1,000 of sales.

You’ll also get 2% group wholesale commission for every new member you recruit and 2% on bonuses as well.

The more ranks that you rise up through, the more your commission rates will increase.

Overall, this isn’t the best compensation plan that we’ve ever seen.

However, they seem to be a product driven company.

This can be refreshing for some who are used to MLMs that are mostly driven by getting people to recruit no members.

That means there’s also less chance of this company coming under fire or being shut down.

You can throw home parties or recruit members and sell products online.

Unfortunately home parties aren’t really a great way for you to maintain positive relations with your friends.

They can be a bit alienating.

If you want to recruit on Facebook, will – prepare to have some of your friends list kindly remove you!

Is It A Pyramid Scheme?

MLM companies are basically pyramid schemes.

If you think about the way that the company operates, it will make a bit more sense.

The company is started by the CEO, who sits at the top of the pyramid.

The CEO then hires some people.

They are able to hire market partners, who can then hire more market partners.

Each market partner is able to hire as many new members as they want to join the company, and then the people that they recruit can do the same.

Each market partner will also earn money off of the people that they recruit.

This means that the profits are being funnelled from the newest members, at the bottom of the pyramid, to those at the top and finally to the CEO.

A pyramid scheme isn’t necessarily a bad thing.

In fact it’s quite a common business structure and it’s quite effective.

If it weren’t a pyramid structure, it’s unlikely that MLM companies like Scentsy would be able to take on as many members as they do.

Scentsy Customer Reviews & Complaints


There are a huge number of different reviews that have been left for Scentsy and their products.

Their refund policy is generally considered to be quite shabby, as is their customer service.

Even the products themselves have received a fair degree of negative publicity.

Some people have reported that they purchased products that were missing parts.

One customer “purchased heart dogs and the base is missing.”

There was no response and we’re not sure if this issue was resolved or not.

Another customer has had an experience with a product that wasn’t made up to standard.

She said that she tried to unplug one of her warmers and “noticed the top prong broken and stuck in socket.”

She then messaged her consultant, and received “no apology, just advised to try & tweezers it out or buy a replacement.”

This is not only bad customer service but a dangerous recommendation that could lead to serious injury.

Another member suggests that if you’re going to be buying from a distributor, make sure you “go with someone that just started, to help them build, or someone that has hundreds under them.” 

She had an unpleasant experience with one distributor who “tried to steal her downline.”

She then “became stalker-like” and contacted her continually through social media and email.

It seems that people are generally dissatisfied with the quality of the products posted.

However, it’s quite likely that many more people simply post their complaints than their positive reviews.

Most people don’t expect a plug-in candle to malfunction, so when it works, they’re not necessarily going to jump online and post a raving review about it.

Official Video

Prices & Where To Buy

Scentsy Official Website

The prices of Scentsy products vary quite a bit.

They offer more than a hundred different warmers (flameless candles.)

The prices can range from as low as $30 and up to $60.

They also have a few smaller warmers that plug into your wall that are a bit cheaper, closer to $20.

They also offer essential oil aroma diffusers.

They’re a little bit more expensive, though, with the lower end ones costing about $50 and the higher-end ones costing closer to $130.

These prices aren’t terrible, but they’re not great. Scentsy is incredibly popular.

Their products are available online at their website, or on Amazon or eBay, so people who have accounts on these sites will find it easier to order from here than from a distributor.

Other than that, if you don’t have an internet account and don’t want to sign up for one, you’ll have to find a local distributor of Scentsy products.

This can be done by word of mouth or by looking carefully in advertisements.

Money Back Guarantee & Refund Policy

Scentsy offers a 30-Day Satisfaction Guarantee on their products.

They don’t offer cash refunds, though.

You can get credit if you return the product to the consultant that you purchased it from within 30 days.

Unfortunately, a lot of people have had negative experiences with this refund policy.

One person simply described it as “****” in a review, and said that when they asked for a refund their consultant simply told them that it wasn’t going to happen.

This may just be one consultant, but it still reflects negatively upon the company.

Pros & Cons

It’s a good idea to understand the pros and cons of any company that you’re going to be dealing with, whether you’re just going to be buying products or if you’re planning to work with them.

Here are some of the pros and cons of Scentsy.


  • Has a wide variety of safe, wickless, scented candles that can appeal for a number of situations.
  • The company is huge and you will have no problem finding a consultant.
  • The MLM opportunity is fair and it’s not too hard to make money compared to other MLM companies.


  • Reviews are generally quite negative, not just for the products but for the consultants as well.
  • Many people have had problems with their refund policy.
  • Many people have had difficulty getting ahold of their customer service department.
  • Their products are known to be low-quality and break.

Final Verdict

final verdict graphic

Many people have had some good experiences with Scentsy.

Unfortunately, the vast majority of reviews that have been left online seem to indicate that the products that they sell are often defunct and that the process of getting these products is a bit of a pain.

It seems that a lot of the consultants working for Scentsy care more about their job than their customers.

The refund policy can be very slow – if it works at all.

Overall, we can’t tell you whether or not you should join this company or not.

If you’ve read this article and still feel like joining, then by all means, do so!

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